A natural born leader, is this the only way to leadership, or can they be made? I am of the opinion that people are born with the ability to lead. Some will naturally grow and demonstrate their ability to lead, but others will need that extra push and training to get their ability to shine…
It’s Lonely at the Top
Most of you will have heard the phrase “It’s lonely at the top”. But how many of you have considered if it is true or what it actually means? Some people will argue that leaders’ Loneliness is due to isolation which is self-imposed. The higher you climb the corporate ladder, the more sparse the trusted…
Fake it, Till you Make It
Fake it till you make it !!! This was never a term used when I was job hunting. In the 2000s when I left the military and was looking for my next career. The closest we ever came to this was rehearsing “buzz” words that we, as veterans, would try and drop into the interview…
Military Mindset
This week saw the demise of Boris Johnson, the UK prime minister. So the race for a new PM is underway. One person I would like to see step up is Ben Wallace due to his military background and military mindset, and I firmly believe that’s what this country needs right now. However a recent…
Chain of Command
People who know me understand that the chain of command is the only management structure for me. It is the only management structure that has stood the rigours of time, proven itself robust, and I am confident will outlive any “woke” management system that falls out of the back of some student union bar somewhere…
Servant Leaders
I am at that point in my life and career as a servant leader. That I find myself defending this style of leadership and mindset more and more often. There are many definitions of servant leadership, and during this article, I will try and show how I see it along with how I behave. For…
Employing a Veteran
I decided to write this article based on the typical behaviour of the new entitled generation or “snowflakes” that are now in the workplace, giving managers like me a hard time. In my current role I am actively employing veterans and demonstrating the terrific benifits. I want to champion the benefits of employing a veteran….
Bad Customers
Bad customers are becoming more common. People are behaving more entitled to the point where the customers act more entitled than the servers and customer service agents. Last week I wrote about bad customer service and that, in my opinion, it is getting a great deal worse in the UK especially. Coming from overseas after…
Customer Service Attitude
If you have ever travelled to the USA, you know that customer service attitudes are generally excellent, especially in the service industry. Why? Because almost all service industry employees rely heavily on their tips as part of their income. So, no matter how bad a day you are having, you will put on a smile…
Poverty in the Philippines
Poverty in the Philippines in 2022, currently after the Covid pandemic, rose from 15% to 24%. In the UK and the western world, poverty is judged on how much of your income you have left after essential bills. People who are unemployed in the UK will get benefits, and parents do get child benefit. To…